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KMID : 0603720160220020110
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Journal of Korean Society of Medical Informatics
2016 Volume.22 No. 2 p.110 ~ p.119
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Auditing Knowledge toward Leveraging Organizational IQ in Healthcare Organizations
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Leila Shahmoradi
Mahtab Karami
Ahmadreza Farzaneh Nejad
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Abstract
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Objectives: In this study, a knowledge audit was conducted based on organizational intelligence quotient (OIQ) principles of Iran's Ministry of Health and Medical Education (MOHME) to determine levers that can enhance OIQ in healthcare.
Methods: The mixed method study was conducted within the MOHME. The study population consisted of 15 senior managers and policymakers. A tool based on literature review and panel expert opinions was developed to perform a knowledge audit.
Results: The significant results of this auditing revealed the following: lack of defined standard processes for organizing knowledge management (KM), lack of a knowledge map, absence of a trustee to implement KM, absence of specialists to produce a knowledge map, individuals' unwillingness to share knowledge, implicitness of knowledge format, occasional nature of knowledge documentation for repeated use, lack of a mechanism to determine repetitive tasks, lack of a reward system for the formation of communities, groups and networks, non-updatedness of the available knowledge, and absence of commercial knowledge.
Conclusions: The analysis of the audit findings revealed that three levers for enhancing OIQ, including structure and process, organizational culture, and information technology must be created or modified.
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KEYWORD
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Knowledge, Audit, Intelligence, Organization, IQ, Healthcare, Knowledge Management
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